Frequently Asked Questions

Prospective clients can visit the home at any time – either by dropping in at their convenience or by telephoning beforehand, an appointment can be made if the person wishes but generally people are advised that they can visit anytime that suits them.

As quickly as you need us to. As soon as an enquiry is made then the process can commence with client details etc.

This depends on the client circumstances and type of care they are requiring and also the category of care needed.


Residential care can be paid by:
1) social services contract with client contribution/social services payment
2) Private – client contribution only


Nursing care can be: 1) social services contract with client contribution/social services contribution / FNC payment
2) Continuing care – fully funded
3) FastTrack – fully funded – end of life care
4) Private contract – client contribution/FNC payment

Adult social care direct are the first point of contact and will take details of prospective clients and refer to social workers who will assess financial / heath and care needs to agree the type of placement required.

We are able to provide rooms for couples but this does depend on category of care for area of living and what rooms are available at the time, however we would always try to accommodate as best we can.

Nurses have their own NMC Pin number which is checked yearly Senior staff have NVQ level 2 and 3, Care staff have NVQ level 2 or are expected to achieve this during their employment.

Yes, we have a beautiful garden and a patio on the front and also conduct regular trips for small groups to local attractions.We also have an open visitation policy for friends and family who are welcome to take residents out for trips as long as we are informed in advance.